Terms and Conditions  

    General terms and conditions of Ultra Tendency Academy GmbH (UTA) for training courses, seminars and workshops which are carried out online or on site at our customers' premises. 

    Conclusion of contract/registration 

    Inquiries are not binding, but are understood and treated as a request to submit an offer. If interested, UTA will send the inquirer a binding offer. An order is only concluded if the interested party accepts this offer in text form (e.g. by fax or email) within the deadline set there. 

     

    Registrations for training courses in the online shop are made in writing via our website. We need the name of the participant and the full company address or billing address with telephone number and email address. Your registration is binding and will be booked by us in the order in which registrations are received. 

    The prices stated in the online shop on the booking date apply. We will invoice the participation fees shortly after the binding registration. Payment of the participation fees is a prerequisite for receiving the access data for the booked training course. 

     

    Type and scope of the service 

    Ultra Tendency Academy offers open seminars, company training, workshops and also coaching in its rooms, in the rooms agreed with the customer and virtually. 

    Open seminars are those that Ultra Tendency Academy advertises to the public as generally open to participants, whereby a minimum and/or maximum number of participants may be specified. 

     

    For company seminars as well as workshops and coaching, the service details are specified in individual contracts. For seminars at the customer's premises, the customer provides the necessary and suitable infrastructure, in particular seminar rooms and seminar equipment, installed software and hardware, and access rights. Upon request, Ultra Tendency Academy will provide the customer with a list of the necessary requirements in a timely manner. 

     

    Representation 

    You can appoint a representative in place of the registered participant at any time. There are no additional costs to you. 

     

    Rebooking 

    You can rebook to another course once. Please send us your informal request to info@ultratendency.academy and let us know a new date based on our availability on the website. 

    • Rebooking up to 2 weeks before the start of the event or course: free of charge 

    • Rebooking from 2 weeks before the start of the event or course: 30% of the participation fees plus VAT. 

    • Rebooking from 24 hours before the start of the event or course: 75% of the participation fees plus VAT. 

     

    Cancellation 

    If you would like to cancel a contract, you can do so at any time. However, please note the following cancellation fees: 

    • Cancellation up to 2 weeks before the start of the event or course: 30% of the participation fees plus VAT. 

    • Cancellation from 2 weeks before the start of the event or course: the full participation fee plus VAT. This also applies if the registered participant does not show up. 

     

    Cancellation of events 

    We reserve the right to cancel the event due to insufficient demand or number of participants or for other important reasons for which we are not responsible (e.g. sudden illness of the speaker, force majeure). As a first step, we will suggest an alternative date to you. If you would like to cancel your contract, this is of course possible after cancellation on our part. Any participation fees you have already paid will be refunded. 

    Retention of title and use of teaching material 

    You will receive teaching material before or after each of our courses. We reserve unrestricted ownership of all deliveries of teaching material until all payment obligations have been fully fulfilled by the customer. Passing on teaching materials to third parties or distributing them in any way is not permitted. 

     

    Payment methods and payment conditions 

    Ultra Tendency Academy offers a variety of payment methods to cater to our diverse clientele. This includes but is not limited to credit/debit card payments, bank transfers and payment gateways such as Klarna. All financial transactions are encrypted and secured to protect our customers' sensitive information. 

    When selecting a payment method, customers should ensure they meet the necessary requirements for successful transactions. This includes ensuring sufficient funds, providing correct information, and any other prerequisites specific to the payment method chosen. 

    Any payment discrepancies or failures should be reported to Ultra Tendency Academy's customer service immediately for prompt resolution. Delays in payment can result in the postponement of delivery or cancellation of the order.